Facebook, Instagram, WhatsApp, Messenger were down for hours Monday

  • Several Facebook apps appeared to suffer an outage on Monday.
  • Users reported problems accessing Facebook, Instagram, WhatsApp and Messenger on Downdetector.
  • The outage extends across several countries, according to user reports.

Facebook got a major outage in several countries on Monday for more than 5 hours.

Users reported that they had trouble accessing Facebook apps like Instagram, WhatsApp, Messenger and Facebook even on the Downdetector website, which tracks interruptions and issues across various sites and services.

The problems began around noon. 11:45 A Monday according to user reports on Downdetector. They seemed to affect users in many countries around the world.

In a tweet Facebook said: “We are aware that some people are having trouble accessing our apps and products. We are working to get things back to normal as soon as possible and we apologize for the inconvenience.”

Instagram also addressed the outage on Twitter, saying, “Instagram and friends are having a hard time right now, and you may be having trouble using them. Carry with us, we’re up and running! #Instagramdown”

In a tweet shortly after the increase in interruption reports, WhatsApp said: “We are aware that some people are experiencing issues with WhatsApp at the moment. We are working to get things back to normal and will post an update here as soon as possible. Thank you for your patience!”

Messenger also tweeted about the outage, saying, “Mercury in retrograde got the best of us. We’re working to resolve this issue as soon as possible and apologize for the inconvenience. #MessengerDown”

The company’s services began to return online before noon. 18.00 ET.

Downdetector had received more than 86,000 user reports of Facebook outages since 1 p.m. 11:25 A MONDAY, according to its website. Of these issues, 79% were related to the Facebook site, 12% were related to server connections, and 9% were related to the app.

There were more than 76,000 user reports on Instagram interruptions, more than 21,000 user reports on WhatsApp interruptions, and more than 6,000 user reports on Messenger interruptions in the same span, according to Downdetector.

New York Times technology reporter Ryan Mac tweeted that the outage also affected Facebook’s internal platforms, so its employees can not work right now. Instagram boss Adam Mosseri tweeted that “it feels like a snowy day.”

A visit to Facebook’s website spurred a message that read, “Sorry, something went wrong. We’re working on it and we’ll get it fixed as soon as we can.”

Facebook's web page during an interruption

Sarah Jackson / Insider

Attempting to load Instagram’s webpage, a “5xx server error” message appeared.

Instagram web page during an interruption

Sarah Jackson / Insider

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