Help is on the way for struggling LADWP clients

Customers from the Los Angeles Department of Water and Power are about to get some relief on their unpaid bills this weekend. Credits for their new mass debt relief program are due out Saturday.

“Our goal is to help those in need,” said Anselmo Collins, a senior assistant general manager for the DWP’s water system.


What you need to know

  • Credits for LADWP bill relief program expire January 15th
  • Customers can start seeing credits on January 16th
  • LADWP is working on a wastewater program
  • By 2058, some of LA’s treated wastewater will be recycled into drinking water

Collins recently spoke with “Inside the Issues” host Alex Cohen about the launch.

He said the LADWP found about $ 300 million in unpaid bills from its customers. In November, the department announced new state aid to repay bills.

The money comes from pandemic aids specific to municipal utilities.

The money will be applied to accounts that have an unpaid balance between March 4, 2020 and June 15, 2021. Around 250,000 customers will be affected.

“Certainly when it comes to the pandemic, it has affected certain sections of the community much more than others,” Collins Cohen said.

What is different about this program is that customers do not have to apply. They will automatically see the credit in their Sunday accounts.

Collins told Cohen that an application process would complicate things.

“It’s very difficult to get evidence from every customer regarding their exact needs, so what we do is cast as wide a need as possible for all those individuals who have made that debt,” Collins said.

So what about the outstanding amounts after June 15, 2021?

Collins said LADWP also receives additional funding from the state to help struggling customers who have been hit with other economic difficulties.

“It’s a great program, because hopefully most people who do not have unpaid bills, affected by COVID, can delete the bills completely or significantly reduce them,” Collins said.

In addition to his massive debt relief program, Collins said Cohen LADWP has another massive project in the works.

“Operation Next” is a new water supply initiative that the LADWP is developing in partnership with Los Angeles Sanitation and Environment.

The project plans to recycle wastewater for beneficial recycling to help LA achieve long-term sustainability goals.

“All that water that is typically treated when released into the ocean, we will recycle it, 100% of it,” Collins Cohen said.

The pure water is used for two things: charging local groundwater basins and drinking water.

Collins told Cohen that it will take some time and work to get the community fully on board with drinking treated wastewater.

“The way to make sure we get full purchases is by having community members properly trained, well-informed and having experts who can talk about the quality of the water being served,” Collins said. .

The project is still in its early planning stages and is expected to be completed in 2058.

To let “Inside the Issues” knows your thoughts and watch Monday through Friday at 8 and 11 a.m. on Spectrum News 1.

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