How To Fix Disney Plus Error Code 83

  • On Disney Plus, error code 83 means the app thinks you are using an “incompatible” device.
  • Restarting both your device and Disney Plus can be an easy solution to the error code.
  • You should also make sure that your device is up to date and that you are watching Disney Plus using the correct method.
  • Visit the Insiders Tech Reference Library for more stories.

There are few things that are more frustrating than a confusing error code. Each company uses a different naming system for them, it is never clear what the error means and they seem to show up at the worst times.

At Disney Plus, one of the most common error codes is “Error Code 83.” This signals that Disney Plus thinks you’re using an “incompatible” device – in other words, it thinks you’re trying to look at a device that can’t actually run the app. This is probably meant as an anti-piracy measure, but failure means you can run into it yourself on the right devices.

But luckily, provided you is Using a compatible device, there are a few quick ways to correct error code 83. Here’s what you need to do.

Check your internet connection

Like most


apps, you need a strong internet connection to watch Disney Plus seamlessly. And unfortunately, a tainted internet connection can trick Disney Plus into thinking that there is a problem with your device that will trigger error code 83.

If you are using a wireless Internet connection, try strengthening the signal by resetting your router, moving the router closer to your streaming device, turning off other Internet-connected devices, or simply connecting to a new signal.

If you are using a computer, game console or compatible streaming device, you can also connect to an Ethernet cable instead.

Restart Disney Plus and your device

You have heard the old saying, “Turn it off and turn it on again.” This is still one of the best troubleshooting tips you can find.

First, shut down Disney Plus.

  • On a game console or streaming device, just close the app.
  • On a phone, swipe up from the bottom of the screen to open the list of running apps, and then swipe Disney Plus off the screen.

Closing the Disney Plus app on an Android phone.

Shut down the app completely, do not just leave it.

Disney; William Antonelli / Insider

  • Quit your web browser on a computer.

Then open Disney Plus again and try to see something.

If that does not work, turn off your device and turn it on again.

If you do not use it, uninstall Disney Plus and download it again if you use your phone, game console or streaming device.

Update your device and app

Disney Plus has been around for a few years now, so it runs on all sorts of devices. However, if you have not updated your device for a while, Disney Plus may no longer support it.

You can update your device via the Settings menu. If the device you are using is so old that you can not even install updates, you should consider buying a new one.

You also want to make sure that the Disney Plus app itself is up to date.

  • On a game console or streaming device, select the Disney Plus app on your home screen and press the settings button on your remote control.

A menu that lets you update the Disney Plus app on a Roku device.

Most devices should install these updates automatically, but it never hurts to check.

Roku; William Antonelli / Insider

  • Go to the iPhone App Store or Android Play Store on a phone.
  • On a computer, there is no Disney Plus app, but you can update your web browser by clicking on the three dots or lines in the upper right corner. You may also need to open the browser’s Settings menu.

Make sure you look with the right method

Disney Plus supports a variety of devices. But each of these devices has a specific way you should see Disney Plus.

For example, if you using your iPhone or Android, make sure you use the official Disney Plus app. Trying to browse through a web browser does not work.

And on a computer, third-party Disney Plus apps are unreliable. Use a web browser to go directly to the Disney Plus website instead.

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