How to get help with your Marketplace application

Published on September 16, 2013

There’s a new way to get help with your application for coverage in the Health Insurance Marketplace®.

Visit to find help in your area. You can search by city and state or ZIP code to see a list of local organizations with contact information, office hours, and types of help offered, such as non-English language support, Medicaid or Children’s Health Insurance Program (CHIP), and Small Business Health Options Program (SHOP).

Different kinds of help to meet your needs

There are people trained and certified to help you understand your health coverage options and enroll in a plan in every state including:

  • Marketplace assisters
  • Government agencies, such as State Medicaid and Children’s Health Insurance Program (CHIP) Offices

Licensed insurance agents and brokers may also help you with your Marketplace application and choices.

We’re here to help

When open enrollment starts on October 1, 2013, these organizations will be able to assist you in finding the kind of help that works for you. Some may be available earlier to set up a future appointment to help you in the Marketplace.

Remember, you can contact us anytime by phone or live web chat for help with a Marketplace question.

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