iiNet owes server downtime on Perth heatwave, as Canberrans spend days not accessing domain’s email services | The Canberra Times

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Australian internet service provider iiNet – owned by TPG Telecom – says the hacking of its web and email server was caused by “extreme weather” in Western Australia. Some Canberra-based iiNet customers have reported that they have not been able to access their email since Christmas Eve. The ISP blames the outage on a heat wave in Perth. “Some iiNet customer operations are currently affected by a data center issue caused by yesterday’s extreme weather event in Western Australia,” the ISP posted on social media on Boxing Day at 3.13am. “Internet and mobile services for iiNet customers are still available and unaffected.” Affected services are the iiNet website and iiNet domain email services. The iiNet Customer Call Center is currently only available for basic troubleshooting. “IN OTHER NEWS: iiNet headquarters are based in Perth, where Boxing Day temperatures reached 43.5 degrees – the second hottest December day in the city. on record.caused power outage to thousands of residents.Latham resident Daniel Ciuffetelli said he had not received emails through his iiNet account since Christmas Eve.He said his son sent a test email on Boxing Day, and when it did not arrive he called the customer service number about 9.40pm. “I was on standby for more than 30 minutes, and while on standby there was no communication about an interruption,” he said. “When the call was answered , I had to ask if there was a problem, only to be told they were looking for it and it will be fixed at 3pm [on December 26]”Monday night, he could not yet access emails. Another Canberra resident in Weston Creek, who asked to remain anonymous, said he had tried to contact iiNet via Facebook Messenger, email and phone, but could not reach customer service. assistance. “I did not have access to email for more than two days. Now it seems to work, but I lost a lot of emails including some for surveys. These surveys complement my income, that is the [Disability Support Pension]”I was severely limited by many health and mobility issues and living alone.” The Internet / Email is my lifeline to the outside world. “Our journalists work hard to provide local, up-to-date news to the community. This is how you continue to access our trusted content:

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