- Elon Musk’s SpaceX apologized to Starlink’s pre-order customers for shipping delays.
- Silicon deficiency has slowed Starlink’s production speed, according to the company’s email.
- A Starlink customer said the delivery date from mid to late 2021 he received was delayed until January 2022.
SpaceX has apologized to Starlink customers after pushing back some pre-orders, saying silicon shortages have slowed production of their internet kits.
Starlink, a subsidiary of SpaceX, told customers who paid a $ 100 deposit in the first half of this year that the beta version of the satellite Internet service should be up and running in their area by mid-late 2021.
This week has pre-order customers complained on social media and said they will not get Starlink until next year, despite having already waited months for the service.
“Silicon deficiency over the past six months has slowed our expected production rate and affected our ability to fulfill many Starlink orders this year,” Starlink said in an email published on Twitter and forwarded to Insider from a customer who ordered the service before May.
“We apologize for the delay and work hard across our engineering, supply chain and production teams to improve and streamline our product and factory to increase our production speed,” it added.
Starlink said in the email that pre-order customers can check their expected delivery times on their Starlink account.
Starlink has previously said that the global chip shortage delayed the production of user terminals – the dishes that connect to the 1,639 satellites in orbit.
Jesse Nowlin, a customer who ordered Starlink in February for his San Diego property, told Insider the company said he would have the service in mid to late 2021. But Starlink has postponed the date to January 2022, he said.
Nowlin placed another order with Starlink elsewhere in May, but told Insider that this had been pushed back to the middle by the end of 2022. “This is both rural locations and satellite internet is the only option,” he said.
“‘First come, first served’ is what some of us are upset about. The company lied to us,” a Reddit user wrote on Wednesday.
Another Reddit user claimed they were thinking of refunding their deposit. “By the end of 2022 now? By then I’m probably moved,” they said.
SpaceX did not immediately respond to Insider’s request for comment.
Insider reported in October that some pre-order customers who waited up to nine months for Starlink canceled their $ 100 deposits, while another Insider report in September indicated that customers were getting frustrated because they could not find a way to call or email the company customer at. service for updates.