Sites and services like Spotify, Discord, Snapchat and Etsy seem to be recovering after a crash that brought them, and many other sites, down in a little less than an hour on Tuesday.
The culprit for the outages appears to have been Google Cloud, and the service’s status page still indicates that a network issue is currently causing issues, resulting in 404 errors appearing on affected web pages. An update to the status page published at 13:17 ET says that “the problem with Cloud Networking is partially solved”, and it seems that most services come to life again, albeit with a few errors or long loading times. Google’s status page notes that there is currently no estimated time of arrival at which the issue will be fully resolved.
A look at DownDetector shows the comprehensive impact of the issue, with everything from Pokémon Go to Home Depot experiencing issues. We have contacted some of the affected companies and will update this post as more information becomes available.
Google Cloud Status Dashboard:
Summary: Global: Experiencing cloud networking issues
Description: We are experiencing an issue with Cloud Networking starting Tuesday, 16-11-2021 09:53 US / Pacific.
Our engineering team continues to investigate the issue.
We provide an update no later than Tuesday, 2021-11-16 10:40 US / Pacific with current details.
We apologize to everyone affected by the disruption.
Diagnosis: Customers may encounter 404 errors when accessing web pages.
Solution: None at this time.
We’re aware of some issues right now and are checking them out! We will keep you updated.
– Spotify Status (@SpotifyStatus) November 16, 2021
The tracker showed that many of the services started experiencing issues at the same time, indicating that a common provider was experiencing issues, rather than something like an ISP outage or individual websites that happened to be experiencing issues at the same time. Like previous outages that came from problems with Fastly or AWS, the services’ dependence on other providers can help them offer content on a massive scale, but if there is a problem, they can all go down at once.
Update 16 November at 1:30 ET: Listed updates from Google Cloud and that services come online again.