VHA Expands Use of Get Well’s Digital Engagement Tools

The Veterans Health Administration (VHA) has expanded its use of digital patient engagement tools from vendor Get Well to include 70 Veterans Affairs Medical Centers (VAMCs), which the company says is a 130 percent increase over three years.

Most recently, a fifth Veterans Integrated Service Network (VISN) selected Get Well’s digital engagement solution to be installed in all nine of its healthcare facilities. Get Well’s solutions are now installed in nearly 13,000 VHA inpatient beds.

Get Well said its solutions guide Veterans through personalized care pathways, relieve clinician workload by placing service requests at the patient’s fingertips, automate routine tasks and documentation for staff, prepare patients for discharge, deliver educational and entertainment content, and provide an instant feedback channel.

“Get Well has been honored to serve the Veteran community for the past 12 years,” said Michael O’Neil, founder and chief executive officer, in a statement. “This latest expansion reaffirms the positive impact on Veteran experience, quality, and efficient care when technology is coupled with dedicated VA caregivers and well-designed care processes.” 

In a statement, former VA Secretary and current Get Well board member Anthony Principi added, “I’m grateful for the dedicated efforts of the VISNs and VA Medical Centers working with Get Well. The VA-Get Well collaboration is resulting in impressive outcomes that ultimately result in better care for our deserving Veterans.”

The expanded growth of Get Well’s work with the VHA coincides with a FedRAMP “In Process” designation for the company, which said it is a result of significant investment in information security. The Federal Risk and Authorization Management Program (FedRAMP) provides a cost-effective, risk-based approach for the adoption and use of cloud services by the federal government. 

With this designation, Get Well has secured its first work in the ambulatory care space within the VHA, expanding its efforts with an existing VAMC client that will soon begin using 15 of Get Well’s more than 25 GetWell Loop care plans. With GetWell Loop, care teams can engage Veterans at scale across their care journey through automated virtual check-ins. 

“With FedRAMP, Get Well will unlock a new layer of personalized experience, navigation, and access for Veterans, guiding them to the impressive span of VHA services designed specifically to serve our nation’s Veterans,” said O’Neil. “Get Well Loop has delivered impressive business outcomes for our clients. Any healthcare organization seeking to retain its patients by guiding them to high-quality, efficient care will see impressive return on investment with our mobile care plans and navigation services.” 

Get Well’s FedRAMP “In Process” designation indicates that the company is actively working toward a FedRAMP Authority to Operate (ATO), a designation that is likely to come later this year, the company said. 

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